Returns & Exchanges

At Lorenzo, we strive for sartorial perfection, but if your selection is not quite right, we offer a seamless 30-day return policy for all unworn garments with original tags attached. Our goal is to ensure your wardrobe reflects your personal style with absolute confidence and ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and protective seals remain intact to qualify for a full refund.

• 3.
  Affix Shipping Label

  Download and print your prepaid courier label from the portal, then attach it clearly to the exterior of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund will be processed within 5-7 business days of receipt.